Last updated: April 2026
Introduction
`We collect the following information when you use our services:
Full name, email address, and phone number
Property preferences including location, budget, and timeline
Communication preferences and consent choices
Information you provide through our lead capture form
Device and browser information for analytics purposes`
`We use your information to:
Connect you with a licensed real estate agent in your area
Send you property information relevant to your search
Communicate with you via SMS, email, and phone
Improve our platform and services
Comply with legal obligations
If you provided consent to be connected with a mortgage loan officer we may share your information with Direct Rate for that purpose only.
By submitting our form you agree to receive SMS messages from Empact Realty powered by eXp and LEVEL Market.
Message frequency varies. Message and data rates may apply.
To opt out of SMS communications at any time reply STOP to any message. To get help reply HELP.
We do not sell your phone number to third parties.
We retain your personal information for as long as necessary to provide our services. If you request deletion of your data we will remove it within 30 days except where we are required to retain it by law.
We do not sell your personal information. We may share your information with:
Licensed real estate agents on the LEVEL Market platform
Direct Rate loan officers if you provided explicit consent
Service providers who help us operate our platform
Law enforcement when required by law`
`You have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Opt out of SMS and email communications at any time
Law enforcement when required by law`
Lodge a complaint with your local data protection authority
To exercise any of these rights please contact us at [email protected]
If you have any questions about this Privacy Policy please contact us:
Empact Realty powered by eXp
[email protected]
(210) 510-9337